The Cost of Not Having Self-Service#

A developer needs a PostgreSQL database. They file a ticket. It sits in a backlog for two days. A DBA provisions it, sends credentials via Slack DM. Elapsed time: 3 days. Actual need: 5 minutes of configuration. Multiply across every database, cache, queue, and namespace, and manual provisioning becomes the single largest drag on velocity. Self-service lets developers provision pre-approved resources directly, within guardrails the platform team defines.

Two Approaches to the Same Problem#

Both Port and Backstage solve the same core problem: giving developers a single interface to discover services, provision infrastructure, and understand the operational state of their systems. They take fundamentally different approaches to getting there.

Backstage is an open-source framework (CNCF Incubating) originally built by Spotify. You deploy and operate it yourself. It provides a plugin architecture and core primitives — you build the portal your organization needs by assembling and configuring plugins.

The Problem Self-Service Solves#

Developers need infrastructure: databases, caches, message queues, storage buckets, DNS records. In most organizations, getting these means filing a ticket, waiting days for someone to provision, and receiving credentials in a Slack DM. This bottleneck incentivizes workarounds — manual console provisioning, skipped security configs, everything crammed into shared databases.

Self-service infrastructure lets developers provision what they need directly, within guardrails the platform team defines. Choose a resource from a catalog, fill in parameters, and the system provisions it and returns connection details. No tickets, no waiting.