The SRE Model#

Site Reliability Engineering treats operations as a software engineering problem. Instead of a wall between developers who ship features and operators who keep things running, SRE defines reliability as a feature – one that can be measured, budgeted, and traded against velocity. The core insight is that 100% reliability is the wrong target. Users cannot tell the difference between 99.99% and 100%, but the engineering cost to close that gap is enormous. SRE makes this tradeoff explicit through service level objectives.