SLI, SLO, and SLA – What They Actually Mean#

An SLI (Service Level Indicator) is a quantitative measurement of service quality – a number computed from your metrics. Examples: the proportion of successful HTTP requests, the proportion of requests faster than 500ms, the proportion of jobs completing within their deadline.

An SLO (Service Level Objective) is a target value for an SLI. It is an internal engineering commitment: “99.9% of requests will succeed over a 30-day rolling window.”