The Cost of Not Having Self-Service#
A developer needs a PostgreSQL database. They file a ticket. It sits in a backlog for two days. A DBA provisions it, sends credentials via Slack DM. Elapsed time: 3 days. Actual need: 5 minutes of configuration. Multiply across every database, cache, queue, and namespace, and manual provisioning becomes the single largest drag on velocity. Self-service lets developers provision pre-approved resources directly, within guardrails the platform team defines.