Why Monitor a POC Cluster#

Monitoring on minikube serves two purposes. First, it catches resource problems early – your app might work in tests but OOM-kill under load, and you will not know without metrics. Second, it validates that your monitoring configuration works before you deploy it to production. If your ServiceMonitors, dashboards, and alert rules work on minikube, they will work on EKS or GKE.

The Right Chart: kube-prometheus-stack#

There are multiple Prometheus-related Helm charts. Use the right one:

What Toil Actually Is#

Toil is work tied to running a production service that is manual, repetitive, automatable, tactical, devoid of enduring value, and scales linearly with service growth. Not all operational work is toil. Capacity planning requires judgment. Postmortem analysis produces lasting improvements. Writing automation code is engineering. Toil is the opposite: it is the work that a machine could do but currently a human is doing, over and over, without making the system any better.

On-Call Is a System, Not a Schedule#

On-call done wrong burns out engineers and degrades reliability simultaneously. Exhausted responders make worse decisions, and teams that dread on-call avoid owning production systems. Done right, on-call is sustainable, well-compensated, and generates signal that drives real reliability improvements.

Rotation Schedule Types#

Weekly Rotation#

Each engineer is primary on-call for one full week, Monday to Monday. This is the simplest model and works for teams of 5 or more in a single timezone.

Why the Operating Model Matters#

The platform team’s operating model determines whether the platform becomes a force multiplier or a bottleneck. A ticket-driven, gatekeeper-oriented team produces a platform developers route around. A product-oriented, self-service team produces a platform developers adopt voluntarily. Organizational structure shapes developer experience more than technology choices.

Team Topologies and Interaction Modes#

The Team Topologies framework (Skelton & Pais) defines four team types relevant to platform engineering:

Why Services Need a Gate Before Production#

Every production outage caused by a service that launched without monitoring, without runbooks, without capacity planning, without anyone knowing who owns it at 3 AM – every one of those was preventable. A production readiness review is the gate between “it works on my machine” and “it is ready for real users.” Google formalized this as the PRR process. You do not need Google-scale infrastructure to benefit from it.

From Theory to Running SLOs#

Every SRE resource explains what SLOs are. Few explain how to actually implement them from scratch – the Prometheus queries, the error budget math, the alerting rules, and the conversations with product managers when the budget runs out. This guide covers all of it.

Step 1: Choose Your SLIs#

SLIs must measure what users experience. Internal metrics like CPU usage or queue depth are useful for debugging but are not SLIs because users do not care about your CPU – they care whether the page loaded.

Why Regular Reviews Matter#

Reliability does not improve by accident. Without a structured review cadence, teams operate on vibes – “things feel okay” or “we’ve been having a lot of incidents lately.” Reliability reviews replace gut feelings with data. They surface slow-burning problems before they become outages, hold teams accountable for improvement actions, and create a shared understanding of system health across engineering and leadership.

Weekly Reliability Review#

The weekly review is a 30-minute tactical meeting focused on what happened this week and what needs attention next week. Attendees: on-call engineers, team leads, SRE. Keep it tight.

The Measurement Problem#

Measuring developer experience wrong is worse than not measuring at all. Lines of code, commit counts, and story points per sprint all create perverse incentives — developers game what gets measured. Good metrics measure outcomes (how fast does code reach production?) and perceptions (do developers feel productive?) without punishing individuals.

The goal is identifying systemic friction in tools, processes, and the platform. Never to evaluate individual developers.

Pipeline Observability#

You cannot improve what you do not measure. Most teams have detailed monitoring for their production applications but treat their CI/CD pipelines as black boxes. When builds are slow, flaky, or failing, the response is anecdotal – “builds feel slow lately” – rather than data-driven. Pipeline observability turns CI/CD from a cost center you tolerate into infrastructure you actively manage.

Core CI/CD Metrics#

Build Duration#

Total time from pipeline trigger to completion. Track this as a histogram, not an average, because averages hide bimodal distributions. A pipeline that takes 5 minutes for code-only changes and 25 minutes for dependency updates averages 15 minutes, which describes neither case accurately.

Routing Tree#

Alertmanager receives alerts from Prometheus and decides where to send them based on a routing tree. Every alert enters at the root route and travels down the tree until it matches a child route. If no child matches, the root route’s receiver handles it.

# alertmanager.yml
global:
  resolve_timeout: 5m
  slack_api_url: "https://hooks.slack.com/services/T00/B00/xxx"
  pagerduty_url: "https://events.pagerduty.com/v2/enqueue"

route:
  receiver: "default-slack"
  group_by: ["alertname", "namespace"]
  group_wait: 30s
  group_interval: 5m
  repeat_interval: 4h
  routes:
    - match:
        severity: critical
      receiver: "pagerduty-oncall"
      group_wait: 10s
      repeat_interval: 1h
      routes:
        - match:
            team: database
          receiver: "pagerduty-dba"
    - match:
        severity: warning
      receiver: "team-slack"
      repeat_interval: 12h
    - match_re:
        namespace: "staging|dev"
      receiver: "dev-slack"
      repeat_interval: 24h

Timing parameters matter. group_wait is how long Alertmanager waits after receiving the first alert in a new group before sending the notification – this lets it batch related alerts together. group_interval is the minimum time before sending updates about a group that already fired. repeat_interval controls how often an unchanged active alert is re-sent.